Privacy Policy

TrueVoice Communications CC has appointed Lee Wilmus as its Information Officer in terms of the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA). Any requests relating to access to information, personal information, corrections, objections, or privacy enquiries should be submitted to privacy@truevoice.co.za.

We may collect the following information:

Account Information

• Name
• Email address
• Password (stored securely by our authentication provider)
• Login details

Payment Information

Payments are processed by PayFast.

TrueVoice AI does not store your card details or banking information.

Audio and Content Information

• Text submitted for voice generation
• Generated audio files
• Voice preferences
• Download history

Technical Information

• IP addresses
• Browser information
• Device information
• Log files
• Cookies and usage statistics

Your information is used to:

• Create and manage your account.
• Process payments.
• Generate audio files.
• Provide customer support.
• Improve the platform and user experience.
• Detect fraud and abuse.
• Comply with legal obligations.

TrueVoice AI relies on trusted third-party providers including:

• ElevenLabs for voice generation.
• PayFast for payment processing.
• Supabase for authentication and database services.
• Cloudflare for hosting and storage infrastructure.

These providers may process certain information necessary for the delivery of services.

Our website may use cookies and similar technologies to:

• Maintain login sessions.
• Improve website performance.
• Understand how visitors use the platform.
• Enhance user experience.

Users may disable cookies through their browser settings, although some functionality may be affected.

Personal information and generated content are stored securely using commercially reasonable measures.

Although we strive to protect all information, no internet-based service can guarantee absolute security.

We retain information only as long as reasonably necessary for:

• Account management.
• Service delivery.
• Legal obligations.
• Fraud prevention.

Generated audio libraries are retained according to the customer's package.

Users are encouraged to download and back up important files.

Deleted files may not always be recoverable.

TrueVoice AI does not sell personal information.

Information may only be disclosed:

• To trusted service providers involved in delivering services.
• When required by law.
• To prevent fraud or unlawful activity.
• To protect the rights and security of TrueVoice AI and its users.

Under POPIA, users may:

• Request access to their personal information.
• Request corrections to inaccurate information.
• Request deletion where legally permissible.
• Object to certain processing activities.
• Withdraw consent where applicable.

Requests may be submitted to ai@truevoice.co.za.

TrueVoice AI takes reasonable technical and organisational measures to protect information against:

• Unauthorised access.
• Loss.
• Misuse.
• Disclosure.
• Destruction.

Despite these measures, users acknowledge that no system can be completely secure.

The platform is intended for users aged 18 years and older.

We do not knowingly collect information from children.

This Privacy Policy may be updated from time to time.

Continued use of the platform after changes are published constitutes acceptance of the updated policy.

Email: ai@truevoice.co.za

TrueVoice AI — "The Right Voice For Every Message"

This Privacy Policy is intended to comply with the Protection of Personal Information Act (POPIA) of South Africa.